Who’s the Real Customer, or Jeff Patton is Right

Jeff Patton’s excellent ninja talk at last week’s Mind the Product Engage conference in Hamburg got me really thinking. TL;DR version – he argued for making the engineering team also responsible for the outcome of their development. Based on some other discussions at and around the conference, I think it might go a bit further […]

UX London: Karen McGrane’s Content Modelling Process

I had the honour of seeing Karen McGrane give a great talk on issues we are currently facing maintaining and publishing content for multiple platforms. Her Content in a Zombie Apocalypse talk at UX London 2015 covered the issues faced by content creators in an increasingly multi-output world.