Who’s the Real Customer, or Jeff Patton is Right

Jeff Patton’s excellent ninja talk at last week’s Mind the Product Engage conference in Hamburg got me really thinking.

TL;DR version – he argued for making the engineering team also responsible for the outcome of their development. Based on some other discussions at and around the conference, I think it might go a bit further than that. Continue reading “Who’s the Real Customer, or Jeff Patton is Right”

Around the World in several books

This last year has been pretty crazy, in all honesty.

It started with a conversation on the water in Berowra, just north of Sydney. A close friend and I sat on the balcony, chatting about the general dissatisfaction I had with my life. 2014 had been (literally) one car crash after another, and I really felt over everything.

Her suggestion? Get up off my ass and change everything. So I did. Continue reading “Around the World in several books”

UX London: Brad Frost’s Atomic Design Model

I love that Brad Frost’s Working with Atomic Design UX London talk included the following quote from Daniel Mall:

As an industry, we sell websites like paintings. Instead, we should be selling beautiful and easy access to content, agnostic of device, screen size, or context.

Continue reading “UX London: Brad Frost’s Atomic Design Model”

Apple News: Initial Questions

A few years ago, I worked for a boutique publisher. The publisher offered a number of subscription-only journals, and the decision was made to create an iPad Newsstand version of the journal. I spent a good chunk of my time helping generate as interactive, measurable and enjoyable a magazine app as possible, and we were very proud of the results.

Key to us was the ability to have solid metrics on what types of topics our users were reading, who their favourite authors were, and how regularly they were accessing specific articles or sections. Continue reading “Apple News: Initial Questions”

UX London: Karen McGrane’s Content Modelling Process

I had the honour of seeing Karen McGrane give a great talk on issues we are currently facing maintaining and publishing content for multiple platforms. Her Content in a Zombie Apocalypse talk at UX London 2015 covered the issues faced by content creators in an increasingly multi-output world. Continue reading “UX London: Karen McGrane’s Content Modelling Process”

Startups can also benefit communities

FRIEDA is the baking startup my dear friend Thomas and his partner, David Wong, have started in Philadelphia. I had the pleasure of having lunch with the two of them the other week in New York. I only mention this because they’ve been featured in Hidden City Philadelphia last week. Worth a read about how they’re using baking to bridge generations. [Hidden City Philadelphia]